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Our Merchandise

Our merchandise is all hand-made with much attention given to detail and quality.  Much of our work is custom, one-of-a-kind items with some being moved into a small production environment.  We give great attention to trying to keep items in inventory but also are unable to stock great quantities.  We would rather focus on the products we have being fresh rather than stored on a shelf for extended periods of time.  As a result, your order may be delayed briefly, and if so, we will contact you with a tentative schedule and shipping date.

Since our products bear their uniqueness in features and construction it is important that you understand our policy below for possible returns of merchandise.




Return Policy

We appreciate your order and interest in our products.  We trust you have given thought to the purchase of our products.  Due to the handcrafted characteristics of our merchandise and the uniqueness which is present in each piece, all sales are considered final sales, however, we remain committed to solving issues where they may be present.  Every effort is given to providing you with a quality product for the price we require.  Should a return be necessary for a damaged product, we will be pleased to work with you.

First, if a product appears to be damaged due to the shipping process and the package having apparent damage, you should contact the carrier if Fedex Ground or UPS and file a claim with them.  Items shipped via USPS are not covered with insurance.

Second, if the product does not fit the above criteria for a shipping claim, contact us giving detail to the damage and we will work with you.

Finally, no items will be accepted for return without a RMA # (return merchandise authorization).  Buyer will be responsible for return shipping charges if applicable.  At our option, we may indicate for you not to return the item and will ship a replacement.




Shipping and Handling Charges

Wooden Pieces makes every possible attempt to be fair and reasonable on shipping and handling charges.  As a result, we have adopted the following charges for shipping and handling of your order.

Purchase amounts of $.01 - $20.00   -  $5.95
Purchase amounts of $20.01 - 50.00  -  $10.95
Purchase amounts of $50.01 - 75.00  -  $15.95
Purchase amounts of $75.01 and up  -  $20.00

These charges will be reflected in your PayPal billing statement when you enter your zip code and ask for the shipping charges to be calculated before making your payment.

Special information for Alaska, Hawaii and International customers.  We currently DO NOT ship to these locations.  Although our website often has additional shipping charges at the item level for Alaska/Hawaii, it is best for you to contact us to: 1) determine if the item can be shipped to your location and, 2) allow us to give you a quote including the shipping charges.  As is apparent throughout our site, we will attempt to be as reasonable and conservative as possible in calculating your final bill.




Privacy Policy

All information provided to Wooden Pieces is considered private.  We do not sell our mailing lists to other businesses or mailing entities.




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